CUSTOMER SUPPORT · CLONE SKILL

Zendesk CommunityZendesk community forum replies by AI clone

Zendesk Community is a Clone skill that finds, reads, answers and organizes posts in your Zendesk community forums. Support agent and customer success clones use it to catch unanswered questions, reply in your voice and sort posts into the right topics so the community stays useful. It requires a Zendesk connection, and every reply is logged.

Zendesk
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Find community posts from this week with no answer yet.

There are 5 unanswered posts this week. I can answer 3 from existing help articles. The other 2 look like feature requests.

Unanswered posts · this week5 posts · 3 ready to answer
PostTopicAgeSuggested
How do I export reports?Reporting2 daysAnswer
SSO setup for a second domainAdmin3 daysAnswer
Reset a user's 2FASecurity1 dayAnswer
Dark mode for the app?General4 daysMove to Ideas

Ask in plain words

No forms, no workflow builder. Ask your clone the way you'd ask a teammate.

“Find unanswered community posts”
“Reply to a community question”
“Organize posts into topics”

How it works

  1. 1

    Connect Zendesk

    Link your Zendesk account and choose whether your clone may reply, move posts or only read.

  2. 2

    Find what needs a reply

    Ask your clone for unanswered posts or posts on a topic, and it lists them.

  3. 3

    Answer and organize

    Your clone replies to the questions you approve and moves posts into the right topics.

Community questions answered before they go stale Posts sorted into topics people can actually browse Feature requests separated from support questions

Clones that run Zendesk Community

Skills belong to roles. These clones put Zendesk Community to work as part of their job.

Freja DalgaardAI Zendesk Admin

Zendesk Community: questions

What is AI community forum management in Zendesk?

It is an AI that helps run your Zendesk community. With Clone, your clone finds posts, answers questions and organizes posts into topics.

Do I need to connect Zendesk?

Yes. Connect your Zendesk account once and set object-level permissions for what your clone may post or move.

Which clones use Zendesk Community?

Support agent and customer success manager clones use it, to keep forums answered and tidy.

Will it post replies without my review?

Only if you allow it. You can have your clone suggest replies for approval first. Every post it makes is in the execution log.

Related skills

CloneForce CasesCreates and manages Salesforce support cases through conversation, looking up the customer and linking each case correctly.Incident UpdatesReference for escalating SaaS support issues and communicating with customers during incidents.Salesforce CasesCreates, updates, comments on, and searches Salesforce support cases by account, contact, status, or priority.Zendesk TicketsCreates and updates Zendesk tickets, manages customers and organizations, and runs side conversations across teams.Support Inbox TriageRuns the support inbox: triages messages, coordinates cases, and keeps customers updated.Support Reply KitReusable response structures, evidence rules, tone standards, and banned language for B2B support replies.

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Updated October 2026