CUSTOMER SUPPORT · CLONE SKILL

Zendesk Macros & RulesZendesk macros, views and triggers in plain language

Zendesk Macros & Rules is a Clone skill that manages Zendesk macros, views, triggers and automations from plain-language requests instead of the admin console. Support agent and operations manager clones use it to add a macro for a common reply, build a view for urgent tickets or adjust a trigger. It requires a Zendesk connection.

Zendesk
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Build a view of urgent tickets with no assignee, oldest first.

The view Urgent · Unassigned is live and sorted oldest first. It shows 6 tickets right now.

View · Urgent · UnassignedZendesk · created
Priority
Urgent
Assignee
None
Sort
Oldest first
Tickets now
6

Ask in plain words

No forms, no workflow builder. Ask your clone the way you'd ask a teammate.

“Create a macro for a common reply”
“Build a view of urgent unassigned tickets”
“Edit a trigger or automation”

How it works

  1. 1

    Connect Zendesk

    Link your Zendesk account and set which macros, views, triggers and automations your clone may change.

  2. 2

    Describe the rule

    Say what you want in plain words, like a macro for refund replies or a trigger that tags VIP tickets.

  3. 3

    Your clone sets it up

    It builds or edits the rule in Zendesk and confirms the settings it used. Every change is logged.

New macros and views without clicking through admin settings Triggers and automations edited from a single sentence Urgent work surfaced in a view your team can open right away

Clones that run Zendesk Macros & Rules

Skills belong to roles. These clones put Zendesk Macros & Rules to work as part of their job.

Freja DalgaardAI Zendesk AdminSarah ChenAI Support Manager

Zendesk Macros & Rules: questions

What is AI management of Zendesk macros and rules?

It is an AI that sets up and edits Zendesk business rules for you. With Clone, you describe a macro, view, trigger or automation in plain words and your clone builds or changes it.

Do I need to connect Zendesk?

Yes. Connect your Zendesk account once and set object-level permissions for the rules your clone may change.

Which clones use Zendesk Macros & Rules?

Support agent and operations manager clones use it, mostly to keep support workflows tuned as needs change.

Can it change an existing trigger?

Yes. Tell your clone which trigger or automation to edit and what should change, and it updates it and reports the new conditions.

Related skills

Salesforce CasesCreates, updates, comments on, and searches Salesforce support cases by account, contact, status, or priority.CloneForce CasesCreates and manages Salesforce support cases through conversation, looking up the customer and linking each case correctly.Incident UpdatesReference for escalating SaaS support issues and communicating with customers during incidents.Support Inbox TriageRuns the support inbox: triages messages, coordinates cases, and keeps customers updated.Support Reply KitReusable response structures, evidence rules, tone standards, and banned language for B2B support replies.Tech EscalationsCoordinates technical escalations and incidents, covering evidence, approvals, and customer communications.

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Updated October 2026