RESEARCH & ANALYSIS · CLONE SKILL

Voice of the CustomerAI voice of the customer daily pulse in Slack

Voice of the Customer is a Clone skill that scans the last 24 hours of customer signal across Gmail, Salesforce, Linear issues and call transcripts, then posts a daily customer pulse to Slack. Customer success manager, product manager and executive clones use it to spot complaints, feature requests, trends and open commitments. It needs Gmail, Salesforce, Linear and Slack connections.

GmailSalesforceLinearSlack
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Post today's customer pulse to #customer-voice.

Posted to #customer-voice. The biggest theme is export complaints from three customers, and one promised fix is now past due.

Daily customer pulsePosted to Slack · last 24h
Top complaint
CSV export timing out (3 customers)
Feature requests
SSO for small teams (2 new)
Trend
Onboarding questions up this week
Open commitments
1 promised fix past due in Linear
Sources
Email, CRM, issues, calls

Ask in plain words

No forms, no workflow builder. Ask your clone the way you'd ask a teammate.

“See what customers complained about today”
“Spot new feature requests and trends”
“Track outstanding commitments to customers”
“Post a daily customer pulse to Slack”

How it works

  1. 1

    Connect your sources

    Link Gmail, Salesforce, Linear and Slack, and choose the channel for the daily pulse.

  2. 2

    The clone reads the signal

    Each day it scans email, CRM notes, issues and call transcripts from the last 24 hours.

  3. 3

    The pulse lands in Slack

    It posts complaints, feature requests, trends and open commitments where the whole team sees them.

Today's complaints and requests in one Slack post Promises to customers tracked so none go stale Product and CS working from the same customer signal

Clones that run Voice of the Customer

Skills belong to roles. These clones put Voice of the Customer to work as part of their job.

Ethan ValeAI CSMArjun MehtaAI TAMElise WhitlockAI Editorial PlannerAdrian BellwetherAI CI AnalystJulian BelliniAI Strategy AnalystDashiell VerhoevenAI Discovery ResearcherDashiell "Dash" AttwaterAI Journey CoordinatorSarah ChenAI Support Manager

Voice of the Customer: questions

What is an AI voice of the customer report?

It is a daily summary of what customers are saying, written by AI. Your clone reads email, CRM, issues and call transcripts and posts the complaints, feature requests, trends and open commitments to Slack.

What do I need to connect?

Gmail, Salesforce, Linear and Slack. Your clone reads from the first three and posts the pulse to the Slack channel you choose.

Which clones use Voice of the Customer?

Customer success manager, product manager and executive clones use it, so the team that builds and the team that supports hear the same thing.

Does it track commitments we made to customers?

Yes. Outstanding commitments are part of the pulse, so a promised fix or follow-up does not quietly slip.

How is it different from Customer Pulse?

Voice of the Customer finds themes across all customer signal and shares them with the team in Slack. Customer Pulse briefs one person on activity in their own accounts.

Related skills

Competitor MappingMaps competitors, ranks sources, collects intel ethically, and turns it into strategic comparisons and readouts.Customer PulseSweeps your connected sources for recent customer and prospect activity and delivers an account intelligence briefing. Covers the past 24 hours by default.Research ReportResearches a topic in depth and emails you a designed report in your chosen style, from executive briefing to magazine spread.Competitor WatchRuns competitive research from intake and collection through synthesis, monitoring, refresh, and archive.Executive BriefingsRules for high-trust executive research and briefings: uncertainty labeling, confidentiality, and onboarding.Quick ResearchCreates fast research briefings on topics, people, and companies from web search, with headlines, sources, and key insights.

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Updated October 2026